Service Area

Golden Plains Shire & Surrounding Regions

Call Us

0400 910 316

Follow us :
Child & Family Yoga Mindful Art Sensory Art & Play Counselling (1:1) Consultation
Class Duration
45mins to 60mins (depending on ages)
45mins to 90mins (depending on ages)
45mins-90mins (depending on ages)
60mins
Various
Price for one session
$15- $20
Per Child & Adult Pair
$15-$30 Per Person (depending on duration & level)
$15-$30 Per Person (depending on duration & level)
$65-$95 (depending on location & mode)
All consultation prices for group bookings and other services are via negotiation.

Please note: Our services are subject to change at any point. Clients will be notified in writing of any changes including to price, duration, structure etc.

Block Sessions:

Firefly Wellbeing is committed to ensuring it provides a range of affordable and family-friendly options for our services. Block sessions will provide you with the option to book your sessions in small volume (generally 4 sessions) at a discounted rate.

Please refer to specific sessions for block session options and discounted prices. 

Payment options

Firefly Wellbeing offers four payment options:

  • Eftpos: We have a mobile eftpos terminal for onsite payments.
  • Direct Deposit: Payments can be made via direct deposit into our service account. If you would like to pay by direct deposit please contact staff at firefly.wellbeing@outlook.com.au for more information.
  • Cash: We are happy to accept case payments onsite where required. Please note that we will provide you with a digital receipt following the session and cannot issue a receipt immediately at point of sale for cash payments.
  • Invoice: Invoice payments are available for consultation services and group bookings. Please let us know if you require an invoice for services.

Payment & Refund Policy

Thank you for choosing Firefly Wellbeing for your wellness and service needs. Please review the following Payment and Refund Policy carefully before using our services. By signing up for and using our services, you agree to adhere to the terms and conditions outlined in this policy.

Payment Terms:

  • Payment Due: Payment is required in full before the scheduled service or on the day of the service, as specified by Firefly Wellbeing.
  • Accepted Payment Methods: We accept payments through the methods outlined on our website. Only those payment methods are considered valid for transactions with Firefly Wellbeing.
  • Payment Plans and Cheques: Firefly Wellbeing does not offer payment plans, accept cheques, or enter into promised payment arrangements.
  • Bounced Payments: In the event of a bounced payment, the client is responsible for providing an alternative payment method within 7 days of notification. Failure to do so may result in legal action to recover the outstanding amount.

Please note: Our services are subject to change at any point. Clients will be notified in writing of any changes including to price, duration, structure etc.

Refund Policy:

  • Refund eligibility: Refund requests will only be considered for services that cannot go ahead as advertised or if the alternative option offered by Firefly Wellbeing is not suitable for the client’s needs.
  • Refund request deadlines: All refund requests must be made in writing within 14 business days of the date of the relevant service.
  • Refund Review: Refund requests will be reviewed by Firefly Wellbeing within 7-14 business days from the date the request is received.
  • Refund Issuance: If a refund is approved and deemed relevant, the refund will be issued via the agreed means within 30 days of the completion of the refund review process.
  • No refunds for change of mind: Refunds will not be provided for cases of “change of mind” or if the service delivered was as advertised and met the stated expectations.
  • Non-attendance/absences: Refunds will not be offered for non-attendance/absence for pre-paid sessions. Firefly Wellbeing will review each case of non-attendance/absence and make a determination of eligibility for a ‘Firefly Wellbeing Session Pass’ to cover (full or in part) costs for any non-attendance or absence from pre-paid classes.

 

Agreement to Policy:

By signing up for a service with Firefly Wellbeing, you acknowledge and agree to abide by this Payment and Refund Policy. It is your responsibility to review and understand this policy before making any payments or requesting refunds.

Firefly Wellbeing reserves the right to amend this Payment and Refund Policy at its discretion. Any changes will be updated on our website and will apply to all future transactions.

If you have any questions or concerns regarding this policy, please contact Firefly Wellbeing’s customer support for clarification before proceeding with any payments or services.